We have been ISO certified since 2008. Currently, we are 9001:2015 certified. Our Quality control procedures indicate our commitment to ensuring the final product that reaches our customers meets their expectations. We have a 10 step process involving internal checks every step of the way to ensure product quality is maintained and it is packaged per the required standards. As a result of our persistent efforts, we have been awarded Rockville’s Best Reseller and Packaging Agents 2 years in a row.
Phoenix Trading, Inc. (PTI) is committed to providing its customers with the highest quality equipment and service as a socially responsible corporation. As a result, we have the technology that complies with our quality initiative, allows for advanced workflow and enterprise reporting capabilities, and helps us stay ahead of the curve. At PTI, we have a team of committed professionals who work together to deliver timely results. This commitment has helped PTI continuously rank among the top 5% of suppliers to DLA for the past 10 years and maintain a high score in the SPRS (Supplier Performance Risk System).
At PTI, we have extensive equipment utilization to meet the modern workplace and technology needs- a boardroom with audio-video conferencing capability and a warehouse with advanced packaging equipment to streamline and expedite the process. In addition, we have a progressive and modern record-keeping system allowing for easy retrieval of information.
We have an organizational culture that reflexively engages in a continuous cycle of self-evaluation, correction, and improvement of our operations and processes through heightened employee awareness, management leadership, and commitment. To keep up with our growing needs, we constantly revise our quality control system to meet new demands and improve our processes. We understand that more efficient use of our resources will increase our capability to deliver consistent and improved services and products, therefore increasing value to our customers.
Since 2006, PTI has grown in size and structure. We have come a long way from a 1,200 sq. ft. rented space to a business-owned 23,000+ sq. ft. facility. We have made sure that our customer’s confidence in us increases with our growth. We appreciate all feedback our customers and vendors provide us and are always looking to improve our procedures to fit their needs better.
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